REFUND AND RETURNS POLICY
Welcome to www.insulatedcupstraw.com! We are committed to providing our customers with high-quality products and a great shopping experience. If you are not satisfied with your purchase, our Refund Policy will help you understand how to apply for a refund or exchange.
Refund Policy
- Refund Application Period
- You have 30 days from the date you received the product to apply for a refund. Applications after this period will not be entertained. Applicable conditions
a. The product must be unused and in its original packaging and tags.
b. Refund applications are only available for items purchased directly through our website.
c. The following are not eligible for refunds: customized or personalized products.
i. Discounted or promotional items (unless explicitly stated to be refundable). - Refund Process
a. To apply for a refund, please contact our customer service team by email or phone with your order number and the reason for the refund.
b. Our customer service team will provide you with the return address and further instructions.
c. When sending the product back, please keep the mailing receipt and ensure that the packaging is secure to avoid damage during transportation.
Refund Processing
Once we receive the returned item and confirm that it is eligible for a refund, we will process your refund request as soon as possible:
● Refunds will be refunded to your original payment method, usually within 7 business days of receiving the return.
● The refund amount will be deducted from any original shipping costs, unless the product is defective or the wrong item was sent.
Exchange Policy
If you wish to exchange the product, you can request an exchange based on the above refund policy. The exchange process is similar to the refund process, but please note that the customer is responsible for the shipping costs of the exchange.
Thank you for choosing www.insulatedcupstraw.com, we have always been committed to providing excellent products and services, and look forward to serving you again!
