1. Shipping Range
We offer shipping services to all European countries, including but not limited to: Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Austria, Finland and Ireland. For shipping to other countries, please contact customer service for more information.

2. Shipping Costs
Shipping costs for all orders will be calculated based on the destination, package weight and shipping method. You will be able to view the exact shipping costs at checkout.

3. Processing Time
Once we receive an order, we will process and ship it within 2 business days. Processing time may vary depending on the availability of the item. During special promotions or holidays, processing time may be delayed, and we will try to notify customers in advance.

4. Shipping Methods
We cooperate with many well-known logistics companies (such as DHL, UPS, FedEx, etc.) to provide safe and reliable shipping services. You will receive tracking information after shipment so that you can check your order status instantly.

5. Delivery Time
Delivery time depends on the destination and mode of transportation. Generally, domestic orders are delivered within 7 working days. International orders may take longer. The estimated delivery time is within 14 working days, depending on the destination and local transportation services.

6. Receiving the goods
Please check the goods carefully when you receive them. If the package is damaged, items are missing, or you received the wrong goods, please contact customer service within 48 hours so that we can solve the problem for you.

7. Return Policy
If you decide to return the goods after receiving them, please refer to our return policy. Eligible items must be returned within 14 days of receipt and kept in original packaging and unused condition.

8. Customer Support
If you have any questions about the shipping terms or need further information, please feel free to contact our customer service team, we will be happy to help you.